Refund and Returns Policy

SANAD ASSOCIATION Refund Policy

Effective Date: 15 Oct. 2024

Introduction

SANAD ASSOCIATION is a French non-profit organization dedicated to providing essential living necessities to civilian victims of war. We are committed to transparency and ethical stewardship of the donations we receive. This Refund Policy outlines the conditions under which donors may request refunds for their contributions.

Refund Conditions

While donations are typically non-refundable, we understand that there may be exceptional circumstances under which a donor may wish to seek a refund. Refunds may be considered under the following conditions:

1. Error in Donation: If a donation was made in error (e.g., incorrect amount or duplicate donation), the donor may request a refund.
2. Refund Request Timeline: Donors may request a refund within 14 days of the transaction date. Requests made after this period will not be eligible for a refund.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our team via email at [insert email address] or by phone at [insert phone number].
2. Provide Necessary Information: Include your transaction ID, the amount donated, and a brief explanation of the reason for your refund request.
3. Response Time: We will acknowledge your request within 3 business days and inform you of the next steps.

Processing Refunds

Once a refund request is approved, SANAD ASSOCIATION will process the refund using the original payment method. Please allow up to 30 days for the refund to be reflected in your account, depending on your bank or payment provider.

Changes to This Policy

SANAD ASSOCIATION reserves the right to update this Refund Policy as needed. Any changes will be posted on our website, and we encourage donors to review this policy periodically for any updates.

Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

• Email: info@sanadcharity.org
• Phone: +33605555223
• Address: 142 Rue De Clignancourt, Paris France.

Conclusion

At SANAD ASSOCIATION, we appreciate your support and commitment to our mission. We strive to ensure that all contributions are used ethically and transparently, and we welcome your feedback regarding our policies.